RETURNS AND EXCHANGES

 

We want you to feel confident shopping with Zivra.

1. Eligibility

Due to the nature of lingerie and undergarments, we only accept:

  • Exchanges for size issues
  • Returns for damaged or incorrect items

2. Time Frame

  • Requests must be made within 7 days of receiving your order

3. Conditions

Items must be:

  • Unworn and unused
  • In original packaging
  • With tags intact

4. Non-Returnable Items

  • Used or washed items
  • Items without original packaging
  • Certain hygiene-sensitive products (if applicable)

5. Process

To request a return/exchange:

6. Refunds

  • Refunds (if applicable) are processed after inspection
  • Shipping charges are non-refundable